Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• in the same condition that you received it
• unused and unworn
• with tags attached
• in its original packaging
• accompanied by the receipt or proof of purchase

To start a return, please contact us at hello@artlandatelier.com.

If your return is approved, we’ll provide instructions on how and where to send your package. Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect. Items sent back to us without first requesting a return will not be accepted.

You can always contact us at hello@artlandatelier.com with any return-related questions.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact us right away if your item is defective, damaged, or if you received the wrong item. We’ll review the issue and work to make it right as quickly as possible.

Non-Returnable Items

Certain items are not eligible for return, including:

• personalized or custom-made products
• personal care or beauty items that have been opened or used
• perishable goods
• hazardous materials, flammable liquids, or gases
• gift cards
• sale items

If you have questions about whether your item is eligible for return, please contact us before purchasing.

Exchanges

The fastest way to receive a different item is to return the original item. Once your return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to a country in the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. To be eligible, the item must be in the same condition that you received it, unused, with tags, in its original packaging, and accompanied by proof of purchase.

Please note that some items may be excluded from this right under applicable law, including personalized items and certain sealed personal care products once opened.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@artlandatelier.com.

Questions

If you have any questions about shipping, please contact us at hello@artlandatelier.com